FAQ

Simply select your preferred service and time slot directly through our secure booking portal, RXNT.  You will fill out necessary questionnaires and prepayment will be submitted prior to virtual visit. You will receive a text or email for payment.

At this time, we do not take insurance but offer affordable one time payment.  In the future, we will be developing monthly plans that will be available for purchases to allow for continued affordable care.  

Absolutely, insurance credentialing does take a significant amount of time approximately 90 to 180 days for private practice.  We aim to start accepting insurance by January 2027.

You will need a stable internet connection and a device with a camera and microphone. Most desk tops, smartphones, and tablets are fully compatible with our secure video platform. Google chrome is the best platform.

While tele-health is excellent for follow-ups and chronic management, some physical exams, diagnostic procedures and labs  may require an in-person visit for accuracy.  You will be informed of this need prior or during your tele-health visit.

Prepayment will be credited to your account with an option of rebooking with no refunds. There is a 10 minute provider wait grace period for all virtual appointments.  You are allowed 3 no shows or rebooking virtually. In which afterwards, you will be required to establish an in-person visit with prepayment of the difference.

If you cancel within 24 hours of your service being booked, you will be refunded 50% of your prepayment. Any cancellations less than 24 hours of your service will result in no refunds of prepayment.

Prepayment will be credited to your account with no refunds issued. You are allowed 3 rebooking virtually. In which afterwards, you will be required to establish an in-person visit with prepayment of the difference. If your prebook a particular service but need to reschedule for a different one. You will be expected to prepay the difference in cost.